Privacy Policy – Dubai Ballooning

At Dubai Ballooning, accessible from https://www.dubaiballooning.com , protecting your privacy is one of our top priorities. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.
By using our website, booking a tour, or contacting us through any channel, you consent to the terms described in this policy.

Information We Collect We collect both personal and non-personal data to enhance your experience and provide high-quality service. The types of information we may collect include:
Personal Information: Name, email address, phone number, nationality, and payment details (for bookings).
Booking & Communication Data: Information you provide when submitting booking forms, contact inquiries, or WhatsApp messages.
Device Information: IP address, browser type, device model, operating system, and referring URLs.
Cookies & Tracking Data: We use cookies and similar technologies (e.g., pixels, tags) to analyze site traffic, improve user experience, and personalize content.

How We Use Your Information Your information is used solely for legitimate business purposes, including:
Processing and confirming bookings
Communicating about your flight details or itinerary changes
Providing customer support
Personalizing and improving our website and services
Sending updates, offers, or newsletters (only with your consent)
Complying with legal and regulatory obligations
Preventing fraud or unauthorized activity
We never sell, rent, or lease your personal data to third parties.

Payment Security Dubai Ballooning uses secure and reputable payment gateways for online transactions.
All card payments are processed using SSL encryption for maximum security.
We do not store credit/debit card details after payment completion.
Online payments can be made via Visa and MasterCard in AED (United Arab Emirates Dirhams). Refunds, where applicable, are issued through the original mode of payment.

Cookies Our website uses cookies to optimize your browsing experience. Cookies allow us to:
Understand website traffic and user behavior
Save your preferences for future visits
Display relevant content and offers
You can choose to disable cookies in your browser settings, but this may affect certain website features.

Third-Party Services We may use trusted third-party providers to support our services, including:
Payment processors for handling transactions
Analytics tools (e.g., Google Analytics, Meta Pixel) for performance tracking
Online travel platforms (e.g., GetYourGuide, Viator, Civitatis) for booking management
These third parties collect, use, and disclose your information as per their respective privacy policies. Dubai Ballooning is not responsible for external sites’ content or practices.

Marketing & Communications If you subscribe to our mailing list or make a booking, you may receive promotional emails about special offers, new packages, or updates.
You can opt out anytime by clicking “unsubscribe” in the email or contacting us directly at info@dubaiballooning.com.

Data Retention We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy — including legal, accounting, or reporting requirements.
Once the data is no longer required, it will be securely deleted or anonymized.

Your Data Protection Rights In accordance with UAE and international data protection laws, you have the right to:
Access your personal information
Request correction of inaccurate data
Request deletion of your information (where applicable)
Withdraw consent for marketing communications
Lodge a complaint if you believe your data has been misused
Requests can be submitted to info@dubaiballooning.com. We aim to respond within 30 days.

Children’s Privacy Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from minors. If you believe your child has provided information to us, please contact us immediately, and we will promptly remove it.

Data Security We take every precaution to safeguard your personal information using secure systems and protocols, including:
SSL encryption on our website
Restricted employee access to sensitive data
Regular monitoring for unauthorized activity
However, please note that no online transmission or storage method is 100% secure.

External Links Our website may contain links to external sites, such as tourism partners or affiliates. Once you leave our site, we are not responsible for how those websites collect or use your data. Please review their respective privacy policies before providing any information.

Updates to This Policy We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The revised version will be posted on our website with an updated “Last Updated” date.